Terms & Conditions

Air Dynasty A/C & Heating LLC (the "Website") is owned and operated by Air Dynasty A/C & Heating LLC ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our Website and any services we provide, including but not limited to air conditioning repair, heating and furnace repair, heat pump repair, thermostat repair, system diagnostics, tune-ups, emergency HVAC service, consultations, and related HVAC services (collectively, the "Services").

By using this Website or our Services, you agree to these Terms. If you do not agree, do not use the Website or Services.

Eligibility

You must be at least 18 years old to use our Website or purchase Services, or have permission and supervision from a parent/guardian.

Website Use

You agree to use the Website only for lawful purposes and not to:

• Misuse the Website, attempt unauthorized access, or disrupt Website functionality.
• Transmit malware, spam, or harmful code.
• Copy or scrape content for commercial use without permission.

We may restrict or terminate access if you violate these Terms.

Quotes, Estimates & Service Scope

Any quote or estimate provided (online, by phone, or in-person) is based on the information available at the time. Final pricing and scope may change due to site conditions, property layout, equipment condition, existing ductwork or electrical findings, refrigerant type, part availability, or customer-requested changes.

We may require photos, model/serial numbers, or an on-site assessment to confirm a final quote.

Orders, Payments & Taxes

Prices are listed in USD unless stated otherwise. You agree to pay all applicable fees, taxes, and agreed service charges. Payment timing (deposit, milestone payments, or completion payment) may vary based on the service and will be confirmed during booking or invoicing.

If a payment fails or is overdue, we may pause or cancel Services until resolved.

Scheduling, Cancellations & No-Shows

Appointments and repairs are scheduled based on availability. If you need to cancel or reschedule, you must notify us as early as possible. Late cancellations or missed appointments may result in a cancellation/no-show fee, especially if parts or labor were reserved for your job.

Refunds

Refund eligibility depends on the job status, parts ordered, and work completed. Special-ordered parts or parts that have been installed or modified may not be eligible for a refund.

If you believe there is an issue with your repair or parts, contact us promptly so we can review options.

Warranties

Product Warranties

Manufacturer warranties apply where offered and are controlled by the manufacturer's terms. We do not extend manufacturer warranties unless explicitly stated in writing.

Workmanship

If we provide repair, installation, or related service work, workmanship coverage (if any) will be communicated at the time of service or invoice. Workmanship coverage does not apply to misuse, accidental damage, unauthorized modifications, storm or weather damage, power surges, neglect, or issues caused by factors outside reasonable installation control.

SMS/MMS Messaging Terms

We send SMS messages only to customers who voluntarily provide their information through our website forms, including contact forms, estimate requests, and service inquiry submissions on https://www.airdynastyusa.com/. Consent is collected through clearly labeled, unchecked checkboxes, with separate opt-ins for service-related (non-marketing) messages and marketing (promotional) messages.

Customer Care Messaging (Non-Marketing)

By checking the service-related consent checkbox, you agree to receive non-marketing SMS messages related to your account, orders, or requested services. These messages may include:

• Responses to inquiries and service estimates
• Appointment confirmations and scheduling coordination
• Appointment reminders and technician arrival notifications
• Service updates and follow-ups required to complete the requested HVAC service
• Account-related notifications

Customer care messaging is strictly conversational and 1:1, and frequency varies based on customer interaction.

Consent language: "By checking this box, I consent to receive non-marketing text messages related to my account, orders, & services I have requested from Air Dynasty A/C & Heating LLC. These messages may include reminders, order confirmations, and account notifications among others. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt out."

Marketing Messaging (Promotional)

By checking the separate promotional consent checkbox, you agree to receive marketing and promotional SMS messages from Air Dynasty A/C & Heating LLC. These messages may include:

• Special offers and discounts
• Seasonal promotions
• New service updates

Marketing messages are only sent to users who have provided explicit consent for promotional messaging. Message frequency may vary.

Consent language: "By checking this box, I consent to receive marketing and promotional messages, including special offers, discounts, and new product updates, among others, from Air Dynasty A/C & Heating LLC. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt out."

Message frequency may vary depending on your interactions with us. Message and data rates may apply based on your mobile carrier plan.

You may opt out at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message and no further SMS messages will be sent unless you opt back in. You may opt out of either consent type independently.

For assistance, reply HELP or contact us at:

Consent to receive marketing text messages is not a condition of purchase. You are not required to agree to receive SMS messages to purchase products or services from us.

Air Dynasty A/C & Heating LLC does not sell or share SMS opt-in data or consent information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Consent records (including timestamp and submission details) are securely stored and maintained for compliance verification.

Carriers are not liable for delayed or undelivered messages.

Electronic Communications

By using our Website or Services, you consent to receive communications from us electronically, including email and SMS messages where you have provided consent.

Intellectual Property

All content on this Website (text, visuals, logos, design elements) is owned by or licensed to Air Dynasty A/C & Heating LLC. You may not reproduce, distribute, or commercially use content without written permission.

Third-Party Links

The Website may contain links to third-party sites. We are not responsible for their content, policies, or practices.

Limitation of Liability

To the maximum extent permitted by law, Air Dynasty A/C & Heating LLC is not liable for indirect, incidental, special, or consequential damages arising from your use of the Website or Services.

Our total liability for any claim related to Services will not exceed the amount you paid to us for the specific product or service giving rise to the claim, except where prohibited by law.

Indemnification

You agree to indemnify and hold harmless Air Dynasty A/C & Heating LLC from claims, damages, losses, or expenses arising from your misuse of the Website, violation of these Terms, or violation of applicable law.

Governing Law

These Terms are governed by the laws of the State of Texas, United States, and applicable federal laws of the United States. Any disputes will be handled in the courts located in Harris County, Texas, unless otherwise required by law.

Changes to These Terms

We may update these Terms at any time by posting an updated version on the Website. Your continued use of the Website or Services after changes means you accept the updated Terms.

Privacy & Data Protection

We respect your privacy. Information collected through our Website and Services, including phone numbers provided for SMS communications, is used solely for providing requested services, customer support, scheduling, updates, and promotional communications where consent has been given.

We do not sell, rent, or share personal information or SMS opt-in data with third parties for marketing purposes.

For full details on how we collect, use, and protect your information, please review our Privacy Policy.

Contact Us

If you have questions about these Terms: