Privacy Policy

Introduction

Air Dynasty A/C & Heating LLC is an HVAC repair company specializing in air conditioning repair, heating and furnace repair, heat pump repair, thermostat repair, system diagnostics, tune-ups, and emergency HVAC service. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with us, including through our website at https://www.airdynastyusa.com/, service requests, and messaging services. Our practices are designed to comply with United States privacy laws and industry requirements for Application-to-Person (A2P) messaging.

By using our services or submitting your contact information, you consent to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Directly

When you request an estimate or contact Air Dynasty A/C & Heating LLC through our website, we may collect the following information:

• Your name
• Your email address
• Your phone number
• Your postal or ZIP code
• Details about your project or service request provided in the message field

Service Request Information

The service description field may include information about the type of service requested, equipment details, repair needs, property details, or other information you choose to provide so we can prepare an estimate or respond to your inquiry.

SMS Communication Consent

We send SMS messages only to customers who voluntarily provide their information through our website forms, including contact forms, estimate requests, and service inquiry submissions. Consent is collected through clearly labeled, unchecked checkboxes. We collect two separate types of SMS consent:

1. Customer Care (Non-Marketing) Consent

"By checking this box, I consent to receive non-marketing text messages related to my account, orders, & services I have requested from Air Dynasty A/C & Heating LLC. These messages may include reminders, order confirmations, and account notifications among others. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt out."

2. Marketing (Promotional) Consent

"By checking this box, I consent to receive marketing and promotional messages, including special offers, discounts, and new product updates, among others, from Air Dynasty A/C & Heating LLC. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt out."

How We Use Your Information

Your personal information may be used for the following purposes:

• Scheduling appointments, service visits, and follow-ups
• Customer Care Messaging (Non-Marketing): Sending responses to inquiries, service estimates, appointment confirmations, scheduling coordination, appointment reminders, technician arrival notifications, service updates, and follow-ups required to complete the requested HVAC service. Messaging is strictly conversational and 1:1, and frequency varies based on customer interaction.
• Marketing Messaging (Promotional): Sending special offers, seasonal promotions, discounts, and new service updates — only to users who have explicitly checked the separate promotional consent checkbox.
• Responding to inquiries, customer service requests, or questions
• Improving our services, operations, and customer experience
• Complying with legal obligations

All electronic communications that fall under A2P messaging will follow industry regulations and carrier requirements.

Message frequency may vary depending on your service activity, inquiries, and promotional participation. Message and data rates may apply based on your mobile carrier plan.

Sharing Your Information

Air Dynasty A/C & Heating LLC does not sell or share SMS opt-in data or consent information with third parties for marketing purposes.

Your mobile information will not be shared with third parties for marketing purposes.

Limited information may be shared with trusted subcontractors only for operational support, including:

• Service dispatch or repair coordination
• Customer service support
• Platform providers such as GoHighLevel (GHL) to process messages securely

We never share text messaging originator opt-in data or consent information with any third parties for any purpose outside operational support. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Messaging Consent & Opt-Out

We obtain your explicit consent to receive SMS/MMS and other electronic communications through clearly labeled, unchecked checkboxes on our website contact forms, estimate requests, and service inquiry submissions. Service-related (non-marketing) and marketing (promotional) consents are collected separately, in alignment with compliance requirements.

Each checkbox includes disclosure that message frequency may vary, message and data rates may apply, and users can reply HELP for assistance or STOP to opt out. Consent records (including timestamp and submission details) are securely stored in our CRM system and maintained for compliance verification.

Consent is never assumed, pre-checked, automatically granted, or required as a condition of purchasing our products or services.

All SMS/MMS communications are sent only after explicit opt-in consent has been recorded and retained in accordance with industry requirements.

To Unsubscribe from SMS Messages

• Reply STOP to any text message received from us.
• You will receive a confirmation message and will no longer receive further SMS communications unless you opt in again.
• To re-subscribe, you may submit a new form through our website or contact us directly.

For Assistance

• Reply HELP to any message, or
• Contact us at service@airdynastyac.com or (281) 336-9664.

Message frequency may vary. Message and data rates may apply.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you interact with our site, remember your preferences, and improve our services. You can manage your cookie preferences through your browser settings; however, disabling cookies may limit your ability to use certain features of our website. We do not use cookies to collect or share mobile opt-in data with third parties.

Data Security and Retention

We take the security of your personal information seriously. Measures include:

• Digital safeguards (encryption, access controls, secure servers)
• Physical safeguards (restricted access to offices and storage)
• Limited access: only authorized personnel and trusted subcontractors may access your data for operational purposes

Data Retention

Your personal data is retained only as long as necessary to provide services, fulfill legal obligations, maintain business records, or comply with industry standards for messaging consent retention and regulatory requirements.

Your Rights

You have the right to:

• Request access to your personal information
• Request corrections to your personal information
• Request deletion of your personal information

To exercise your rights, please contact us at:

• Email: service@airdynastyac.com
• Phone: (281) 336-9664

Requests will be processed promptly, and your messaging preferences will be updated accordingly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations, A2P compliance requirements, or business practices.

The "Last Updated" date above indicates the most recent revision. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

For additional information regarding your rights and obligations, please review our Terms of Service.